Terms of Service

Effective Date: June 14, 2026  |  Last Updated: June 14, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the operator of the website cafedions.click and provider of food-related products and services described herein. By accessing our website, placing an online order, subscribing to any service, making a purchase, or otherwise interacting with our digital or physical platforms, you expressly accept and agree to be bound by these Terms.

Your continued use of the website or services following any modification to these Terms constitutes your acceptance of those modifications. These Terms apply to all visitors, users, and others who access or use our services, including but not limited to customers who order food, browse the menu, or engage with promotional content.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and that the entity accepts these Terms. In such cases, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to enter into this Agreement. By using our services, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

2. Description of Services

Dions is a food service business operating in the United States. We offer a variety of food-related products and services, which may include but are not limited to:

• Prepared food items available for dine-in, takeout, or delivery
• Online menu browsing and food ordering through our website at cafedions.click
• Catering services for private and corporate events
• Promotional offers, loyalty programs, and discount codes
• Gift cards or vouchers (where available)
• Customer account management and order tracking
• Communication services including newsletters, promotional emails, and notifications

We reserve the right to modify, expand, or discontinue any aspect of our services at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any service or feature.

Certain services, features, or menu items may be subject to availability based on your geographic location, time of day, season, or other operational factors. We make no guarantee that any particular item or service will be available at any given time.

2.1 Third-Party Delivery Platforms

We may also make our food products available through third-party delivery platforms and applications. Use of those platforms is governed by the respective platform's terms and conditions, and we are not responsible for issues arising from your use of those platforms. Any dispute related to a third-party delivery service must be resolved directly with that service provider.

3. User Accounts and Registration

To access certain features of our website or to place online orders, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and current
• Keep your account credentials, including your password, confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account

We reserve the right to suspend or terminate your account at our sole discretion if we reasonably believe you have violated these Terms or engaged in conduct that may harm us, our users, or third parties. You may not transfer your account to any other person or entity without our express written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of the website and services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to the laws of the United States. You further agree not to engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Using the website or services for any unlawful, fraudulent, or unauthorized purpose
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity
• Submitting false, misleading, or inaccurate information in connection with any order, account, or promotional program
• Using another person's account, credentials, or payment information without their explicit authorization
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the services
• Harassing, threatening, intimidating, or abusing our staff, agents, or other users

4.2 Technical Prohibited Conduct

• Attempting to gain unauthorized access to any portion of the website, our servers, or any connected systems
• Introducing any viruses, malware, ransomware, spyware, or other harmful code into our systems
• Using any automated tools, bots, scrapers, or data mining software to extract content from our website without prior written consent
• Attempting to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the website
• Bypassing, disabling, or interfering with any security-related features of the website
• Transmitting unsolicited commercial communications (spam) through our platform

4.3 Ordering and Payment Conduct

• Placing fraudulent or fictitious orders with no intent to complete payment
• Initiating chargebacks in bad faith or without legitimate basis
• Attempting to manipulate pricing, promotional codes, or loyalty rewards through unauthorized means
• Reselling our products or services for commercial gain without our prior written authorization

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including reporting such violations to law enforcement authorities, civil litigation, or other remedies available under applicable law.

5. Intellectual Property Rights

The website cafedions.click and all of its original content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, menu designs, icons, audio clips, video clips, digital downloads, data compilations, and software — are the exclusive property of Dions and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and trade secret laws.

5.1 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website solely for personal, non-commercial purposes. This license does not include the right to:

• Modify or copy any materials from the website
• Use any materials for commercial purposes or for any public display
• Remove or alter any copyright, trademark, or proprietary notices from any materials
• Transfer the materials to another person or "mirror" the materials on any other server

5.2 Trademarks

The name "Dions," our logos, slogans, and all related product and service names, designs, and graphics are trademarks or trade dress of Dions. You may not use such marks without our prior written permission. All other trademarks not owned by Dions that appear on this website are the property of their respective owners.

5.3 User-Generated Content

If you submit any content to us, including reviews, comments, feedback, photos, or suggestions ("User Content"), you grant Dions a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary rights to submit User Content and that it does not infringe any third-party rights.

6. Payment Terms

When you place an order through our website or participating platforms, you agree to pay all applicable charges, including the price of the food items, applicable taxes, delivery fees, service charges, and any other fees disclosed at the time of purchase. All prices are listed in United States Dollars (USD).

6.1 Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods as displayed on the website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full order amount to your payment method.

6.2 Pricing and Taxes

All prices are subject to change without notice. We reserve the right to correct any pricing errors that may appear on the website, and we are not obligated to honor an order placed at an erroneous price. Sales tax and other applicable taxes will be calculated and added to your order total at checkout in accordance with applicable federal, state, and local tax laws.

6.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in cases where an order was incorrectly prepared, contained a missing item, or failed to meet quality standards. To request a refund or report an issue with your order, you must contact us at [email protected] within twenty-four (24) hours of receipt of your order. We reserve the right to request photographic evidence of any alleged issue.

6.4 Failed Payments

If your payment is declined or fails for any reason, we reserve the right to cancel your order and notify you accordingly. We are not responsible for any consequences arising from a failed payment, including but not limited to the unavailability of a food item or time-sensitive promotion.

7. Food Safety, Allergens, and Dietary Information

We are committed to providing safe and high-quality food products. However, you acknowledge and agree that:

• Our kitchen facilities handle common allergens including but not limited to gluten, dairy, eggs, tree nuts, peanuts, shellfish, soy, fish, and sesame. Cross-contamination may occur.
• It is your sole responsibility to inform us of any dietary restrictions, allergies, or medical conditions prior to placing an order.
• We cannot guarantee that any menu item is completely free from any allergen. Individuals with severe food allergies are advised to exercise caution and consult with our staff before ordering.
• Nutritional and ingredient information provided on our website is approximate and may vary based on preparation methods, portion sizes, and ingredient sourcing.

We are not liable for any adverse reactions, allergic responses, or health issues arising from consumption of our products where you failed to disclose relevant dietary information or where you consumed a product knowing of a potential risk.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE WEBSITE
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties shall be limited to the minimum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, PARTNERS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SERVICES
• UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS OR PERSONAL INFORMATION
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE
• ANY BUGS, VIRUSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH OUR WEBSITE BY ANY THIRD PARTY
• ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIALS, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF SUCH CONTENT

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DIONS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Dions and you. Some states do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the website or services
• Your violation of any applicable law, regulation, or rule
• Your infringement of any third-party intellectual property, privacy, or other rights
• Any User Content you submit, post, or transmit through our platform
• Any false or misleading information provided by you in connection with any order or account
• Your negligent or intentional misconduct

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law provisions. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the dispute resolution provisions set forth below.

To the extent that any claim or dispute is not subject to arbitration as provided in Section 12, or in the event that arbitration is found to be inapplicable, the parties consent to the exclusive jurisdiction of the state and federal courts located in the United States. You agree to submit to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction in such courts.

These Terms shall also be interpreted and construed in compliance with applicable federal consumer protection statutes, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce. We are committed to complying with all applicable federal and state consumer protection laws.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. If we are unable to resolve the dispute within that period, either party may proceed to arbitration as described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Except for claims that qualify for small claims court, all disputes, claims, or controversies arising out of or relating to these Terms or the use of the services — including questions about the existence, validity, or termination of these Terms — shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in English. The arbitrator shall have authority to grant any remedy or relief that would be available in a court of law. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Unless both parties agree in writing, the arbitrator may not consolidate more than one person's claims. If this class action waiver is found unenforceable, then the entirety of the arbitration agreement in this Section shall be null and void.

12.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

13. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use our website or services. We reserve the right, at our sole discretion and without notice or liability, to:

• Suspend or terminate your access to all or any part of the website or services for any reason
• Delete your account and associated data in accordance with our Privacy Policy
• Discontinue, temporarily or permanently, the website or any part thereof
• Cancel any pending orders in the event of account termination for violations of these Terms

Grounds for termination include, but are not limited to, conduct that we believe violates these Terms, applicable law, or is harmful to other users, third parties, or our business interests. You may also terminate your account at any time by contacting us at [email protected].

Upon termination, your right to use the website and services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, indemnification, limitation of liability, and dispute resolution provisions.

14. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on our website at cafedions.click
• Where required by applicable law, provide you with additional notice, which may include notification via email or a prominent notice on our website

Your continued use of the website or services after the effective date of any revision constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates. If you do not agree with a modification, you must discontinue your use of our services before the effective date of the change.

15. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. We encourage you to read our Privacy Policy carefully. By using our services, you acknowledge and agree to the collection and use of your information as described therein.

Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), as well as all other applicable state and federal privacy laws governing the collection and processing of personal data.

16. Links to Third-Party Websites

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. We provide such links solely as a convenience and do not endorse, control, or assume any responsibility for the content, privacy practices, or terms of service of any third-party sites. You acknowledge and agree that Dions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third-party content, goods, or services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

17. Force Majeure

Dions shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, labor disputes, supply chain disruptions, power or telecommunications failures, fire, flood, riot, war, or terrorism ("Force Majeure Event").

Our obligations under these Terms will be suspended for the duration of the Force Majeure Event, and we will use reasonable efforts to find a solution or workaround. We will notify you of any such event where it materially affects our ability to fulfill an order or provide services.

18. Entire Agreement and Severability

18.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions published on our website, constitute the entire agreement between you and Dions regarding your use of the website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings — whether written or oral — with respect to such subject matter.

18.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, the provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had never been part of these Terms.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it constitute a waiver of our right to enforce such right or provision at any time in the future. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Dions.

19. No Third-Party Beneficiaries

These Terms of Service are intended solely for the benefit of you and Dions and are not intended to create any third-party beneficiary rights in any other person or entity. Nothing in these Terms shall be construed to confer any rights or remedies upon any third party.

20. Electronic Communications

By using our website or communicating with us via email or other electronic means, you consent to receive communications from us electronically. We may communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

21. Feedback and Suggestions

We welcome and appreciate any feedback, suggestions, ideas, or other input you may provide regarding our website or services ("Feedback"). You acknowledge and agree that any Feedback you submit to us is non-confidential, and Dions shall have a royalty-free, worldwide, transferable, sublicensable, irrevocable, and perpetual license to use and incorporate such Feedback into our products, services, and business without any obligation, compensation, or attribution to you.

22. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, or if you wish to report a violation or exercise any rights described herein, please contact us using the information below:

We endeavor to respond to all inquiries within five (5) business days. For urgent matters relating to food safety or order issues, please indicate the urgency in your subject line.